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Report Missing Payment

  1. If you have an outstanding balance from previous years showing at the bottom of your bill and you have made a payment after the date shown this will not be taken into consideration and is not classed as a missing payment. If this doesn't apply and you still think your payment is missing please complete the details below.
    All sections marked with * must be completed
  2. Your reference number can be found on your latest bill, is 9 numbers long and starts with the number 3
  3. We are piloting an information service via text messaging for Business Rates and Council Tax account holders.
  4. * Please advise if you would like to take advantage of this service
  5. Please provide the postcode for the address that the Council Tax account relates to. Please ensure you highlight the address from the results presented.

    If the postcode you provide doesn't produce any address results you will instead be able to provide the address details in full.
  1. Data Protection
  2. Cornwall Council, as the Data Controller, is committed to protecting your privacy and any personal data you provide or we collect about you will be stored securely and only used for council tax collection.
  3. We will not use your information for any other purpose or give it to anyone else unless we are required to do so by law.
  4. For example, we have a duty to protect public funds so we may need to use the information held about you for the prevention and detection of fraud which would require us to share it with other Council statutory services or organisations responsible for auditing or administering public funds. For more information visit
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