Home Page Council News Room Site Map Ask a question Website - information and help Listening and Learning: Compliments, comments and complaints Access Keys

Missed Garden Collection

Missed Collection Guidelines
  1. This report form is only applicable for garden waste domestic collections or the collection of christmas trees. Cornwall Council does not collect commercial waste and refuse.

    A garden waste subscription is not required to have a christmas tree collected. As long as the tree was out and ready for collection on the correct day and prior to 7AM you can report the tree as a missed collection.

    Before you report a missed garden waste collection please check the following:

    That you have a garden waste subscription in place.

    That you have put the waste out on the the correct collection day.

    Your garden waste was out before 7am at the boundary of your property.

    That it is after 5pm on your collection day?
  2. Please note that refuse vehicles are fitted with time and location trackers and that the contractor will not return to collect waste placed out late.
Form Navigation